Booking conditions

Travel provided by Røros Flyservice RRS AS is based on various ticket categories for scheduled flights and is subject to international regulations.

Unused tickets are normally non-changeable and non-refundable.

Tickets can only be used by the person to whom they are issued.

The Norwegian Package Tours Act does not apply to "flight only" purchases.

Røros Flyservice RRS AS is affiliated with and has posted a bond with the Travel Guarantee Fund, Reisegarantifondet (RGF), and complies with decisions of the Package Tours Complaints Board.

Reisegarantifondet
PO Box 227 Sentrum
NO- 4001 Stavanger
Norway
+ 47 51 85 99 40.
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

1. Bookings
The system can handle bookings for groups of up to nine people. Bookings must be made by 16:00 (4 p.m.) no later than three days before departure/event date.

Your booking is confirmed and binding when you receive a confirmation and order number.

The confirmation must include:
- The travel organiser's name, address, telephone number, total price and specification of the products included in the price.
- Information to travellers informing them that they are personally responsible for obtaining a valid passport, visas if required, vaccinations and any insurance they may require.
- Specification of payment and cancellation rules.

Any disclaimers by the organiser in relation to services provided by a supplier must be specified and confirmed in writing.

We ask all customers to print the confirmation and carry it with them on the trip.

You must be at least 18 years of age to book a trip through Røros Flyservice RRS AS.

2. Payment
Payment is required when you place your order. We will contact you if there is any problem with your credit card.
If we cannot reach you via the contact details provided, your order will be cancelled.
All personal information is given on an encrypted site (SSL 128-bit) where you can securely provide your personal and credit card details.
Only Røros Flyservice RRS AS and the provider of the product you have ordered will have access to your name and contact details.

3. Customer cancellations/changes
Our suppliers and partners may apply other cancellation policies in addition to ours. This is most likely with reference to airline tickets, car hire and event tickets.

You may cancel online (your login name and password will be provided on your booking confirmation) or in writing to Røros Flyservice RRS AS.

If you are prevented from travelling at short notice outside our office hours, you may cancel directly with the provider, but you must still inform Røros Flyservice RRS AS in writing within one week. We cannot guarantee refunds for cancellations made directly to the provider.

You may also cancel in the event of material breach of contract by the provider.

Please note that a change is considered a cancellation and the price of the product ordered may change at any time and differ from the original price quoted.

- Cancellation 15 days or more before departure/event date: Full refund, as long as the order was not for a special trip or other product specified as non-refundable upon ordering. See the introductory text to section 1.
- Cancellation within 3 to 14 days before departure/event date: 50% refund, unless non-refundable as above.
- Cancellation 3 days or less before departure/event date (or no-show): No refund.

Cancellation insurance may entitle you to a full refund for cancellations up to and including the departure/event date. The insurer's terms and conditions of insurance will apply and cancellations must be made as soon as possible.

4. Røros Flyservice RRS AS is responsible for:
- Ensuring that you are provided the necessary documents/confirmations in writing
- Ensuring that you are informed of any changes to your order
- Ensuring that our suppliers/partners are paid for what you have purchased

5. Our suppliers/partners are responsible for:
- Providing the components of your purchase supplied by them
- Complying with all applicable laws and regulations
- Checking identification documents/passport where required and possibly refusing passengers who lack the necessary documentation

5. Consumers are responsible for:
- Knowing the terms and conditions of sale applied by our suppliers/partners
- Paying with a valid bank card when the order is booked
- Ascertaining scheduled check-in/assembly/meeting times
- Checking that tickets and confirmations are correct and as ordered immediately upon receiving the confirmation
- Possessing valid identification/passport (and visa if required)
- Complying with rules of conduct issued by suppliers/partners
- Refraining from behaviour that is disturbing to other passengers/participants
- Not damaging the property of the supplier/partner; you may be held liable for damage

6. The organiser has the right to cancel/change arrangements due to:
- Conditions beyond our control or that of our suppliers/partners, such as weather, mechanical breakdown, labour disputes and similar (force majeure)
- Fewer participants than the specified minimum number

The organiser must notify the customer as soon as possible of any such cancellation or significant change.

If you do not accept any proposed alternative on-site, you will be given a full refund when Røros Flyservice RRS AS is notified by the supplier/partner.

7. Faults
A fault exists when the product/service provided differs from your confirmed order.
A fault also exists when you are given inadequate or no information about the conditions normally considered significant to the product you ordered.

The following are not considered faults:

• Minor travel delays
• Deviations from normal weather and temperature conditions or other climate-related causes
• Situations arising from customer/passenger negligence

8. Remedy of faults
The customer has the right to request remedy of a fault, as long as the remedy would not cause the organiser inconvenience or expense disproportionate to the significance of the fault to the customer. The organiser has the right to remedy the fault if he offers to do so immediately upon receiving the customer's complaint. The customer may not refuse the remedy if it is based on reasonable grounds. The organiser may not demand additional charges from the customer in connection with remedy of a fault. If the fault is not satisfactorily remedied, the customer has the right to demand a discount, unless the fault is due to force majeure. The discount will be calculated based on the price of the product and must correspond to the significance of the fault.

9. Complaints and deadlines
If there is a fault or discrepancy in relation to the travel documents you have received and the situation cannot be corrected on-site, please lodge a written complaint with Røros Flyservice RRS AS as soon as possible but no later than four weeks.

10. Disputes
In the event of disputes concerning the interpretation of this contract or the organiser's terms and conditions of travel in other respects, and the dispute cannot be amicably resolved between the parties, the passenger may lodge a complaint with the Complaints Board for Guided Tours within four weeks (applies to package tours).

The customer and the organiser both have the right to appeal a decision by the Complaints Board to a general court of law.
Complaints Board for Guided Tours, PO Box 2924 Solli, NO-0230 Oslo, Norway.

11. Scope of the Norwegian Package Tours Act
Customers who use the purchased package tour products entirely or mainly in connection with public sector activities, business, research, or professional competitions cannot assert any rights he may otherwise have had under the Package Tours Act.

12. Disclaimer of liability for changes and errors
We disclaim all liability for changes and errors on the website. All information is subject to changes that may have been made after the information was posted. We also disclaim all liability for typographical errors.